Impact Assessment of COVID-19 on Philippine Businesses - Special Focus on ICT Implementation and Digital Trends

on 13/04/2020

Online Survey Findings from April 13 to May 5, 2020

Why was the research conducted?

These unprecedented times have without a doubt changed the way we do business and have forced decision-makers to seriously reevaluate their company's operational resiliency and business continuity during times of crisis and major economic disruptions.

In view of these events, InfoCom Asia Pacific initiated an online survey in order to help Philippine businesses develop response strategies and alternative work styles by learning from the experiences of other businesses.

How was the research conducted?

Online Survey

What are the key findings of the research?

  • Planned ICT spending for the rest of the year is not significantly affected for most companies, regardless of size, as they see the need to quickly modernize and digitally transform their workplaces to be adaptable and resilient to the possibilities of future disruptions. For so long as there is no vaccine that is proven to combat COVID-19, economies worldwide anticipate more disruptions from resurgence of cases and community transmissions that will trigger another round of lockdowns and stay-at-home measures.

  • Now more than ever, a company’s best risk mitigation strategy is to develop a workable ICT Business Continuity (BC) Plan. This will involve the transformation of a company’s ICT infrastructure, applications, and tools to be centrally available and accessible from remote. This will also need to be backed by HR policies that support alternative work setups like telco allowances/subsidies, laptop financing, digital timesheet monitoring, etc., so that when the BC plan is activated, teams can be immediately deployed and collaborate.

  • As workplaces evolve, security will be a primary concern. With the rising cases of computer hacking, phishing, and ransomware attacks worldwide and even in the Philippines, companies are highly vulnerable when employees access their company data, files, and applications from unprotected personal machines (laptops, tablets, smartphones) and wide-open home Internet. Endpoint security solutions, identity and access management, and at the minimum endpoint management will be needed to protect the integrity of the company’s proprietary data and trade secrets.

  • The biggest impediment faced by companies is the availability and reliability of Internet and mobile services that employees can use from remote or from their homes. Without a reliable connection, employees will have difficulty getting fully onboard and maximizing the collaboration and productivity tools available to them.

Full research:

Access full research
Contributor's Name: Shierly San Jose